What To Say
You can talk about
Crisis Guide
Sympathy for All involved / Affected
- Confirmed numbers : on board / deaths / injuries
- Weather and location
- Airline response to accident / incident
- Latest confirmed developments / updates
- Provision of aid for survivors
- Assistance for family and friends
- Aircraft, crew, route basic details
- Cooperation with services / authorities
- Constant commitment to safty
- Professionalism / dedication of staff
Airline must be the credible and accurate information source