What To Say

You can talk about

Crisis Guide

Sympathy for All involved / Affected

• Confirmed numbers : on board / deaths / injuries
• Weather and location
• Airline response to accident / incident
• Latest confirmed developments / updates
• Provision of aid for survivors
• Assistance for family and friends
• Aircraft, crew, route basic details
• Cooperation with services / authorities
• Constant commitment to safty
• Professionalism / dedication of staff

Airline must be the credible and accurate information source